Refund policy
Physical Artwork
You may request a return within 14 calendar days from the date of delivery.
To be eligible for a return, the item must be in the same condition in which it was received, in its original packaging. Proof of purchase is required.
To request a return, please contact us at lanaguise.art@gmail.com .
If your return is approved, we will provide instructions on how and where to send the item. Items sent back without prior authorization will not be accepted.
If you are returning an item because you changed your mind or no longer wish to keep it, return shipping costs, customs duties and any related charges are the responsibility of the customer.
If your item arrives damaged, defective or if you receive the wrong item, please contact us as soon as possible and include clear photos so we can review the issue and make it right.
Custom orders cannot be returned or refunded, as they are made specifically for the customer.
If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days, subject to applicable law and the conditions above.
Once we receive and inspect an approved return, we will let you know whether the refund has been approved. If approved, the refund will be issued to the original payment method. Please note that your bank or card provider may need additional time to process and post the refund.
Digital Products
Digital products are delivered instantly and are generally non-returnable.
Refund requests for digital products may be considered only if the product has not been downloaded, accessed, or used.
If the product has not been downloaded, accessed, or used, we may disable access to the download link and issue a refund.
Once a digital product has been downloaded, accessed, or used, the order is not eligible for a refund, except where required by applicable law.
If you experience any technical problem accessing your digital purchase, please contact us at lanaguise.art@gmail.com, and we will do our best to help resolve the issue.
Nothing in this policy affects any mandatory consumer rights available under applicable law.