Privacy policy


This Privacy Policy describes how lanaguisefineart.com (the “Site”, “we”, “us”, or “our”), operated by LGG ART d.o.o., collects, uses, and discloses your personal information when you visit the Site, use our services, make a purchase, contact us, or otherwise interact with us.

Contact

If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to exercise your rights, please contact us by email at info@lanaguisefineart.com.

Personal Information We Collect

When we refer to “personal information” in this Privacy Policy, we mean information that identifies, relates to, describes, or can reasonably be associated with you. This may include information collected automatically when you visit the Site, as well as information you provide when you place an order, submit a contact request, request a custom order, or otherwise interact with the Site.

Device Information

When you visit the Site, we may automatically collect certain information about your device and use of the Site, including:

  • web browser information

  • IP address

  • time zone

  • cookies installed on your device

  • pages or products viewed

  • links clicked

  • referring websites or search terms

  • general information about how you interact with the Site

We may collect this information using cookies, log files, web beacons, tags, pixels, and similar technologies.

Geolocation Information

We may use your IP address to estimate your location at country level. This helps us display content that is more relevant to your region, such as shipping information, delivery options, store language, currency, or other location-based store information.

We process this information on the basis of our legitimate interests in operating, protecting, and improving the Site and in providing a more relevant user experience.

Order Information

When you make or attempt to make a purchase through the Site, we may collect certain information from you, including:

  • name

  • billing address

  • shipping address

  • payment information

  • email address

  • phone number

  • order details

Contact and Enquiry Information

When you contact us through the Site, by email, through a contact form, or through a custom order form, we may collect the information you choose to provide, such as:

  • your name

  • your email address

  • the contents of your message

  • any information you voluntarily provide about your enquiry, project, or custom artwork request

How We Use Your Personal Information

We use your personal information to operate the Site and provide our services to you. In particular, we may use your personal information to:

  • process orders and payments

  • arrange shipping and delivery

  • provide invoices, confirmations, and order-related communication

  • respond to enquiries and customer service requests

  • respond to messages submitted through our contact forms or custom order forms

  • provide digital product delivery where applicable

  • process return, cancellation, refund, and withdrawal requests

  • support offer-related interactions or customer-requested purchasing features

  • collect and display customer reviews and related user-generated content

  • provide customer communication tools such as online chat or messaging where used

  • screen orders and interactions for risk, fraud, abuse, or misuse

  • improve and optimize the Site, including analyzing how visitors browse and interact with the Site

  • maintain the security, performance, and proper functioning of the Site

  • send marketing communications only where you have chosen to receive them, in accordance with applicable law and your preferences

We do not use information submitted through general contact or custom order enquiries for marketing unless you separately choose to receive marketing communications.

Lawful Bases for Processing

Depending on the circumstances, we process your personal information on one or more of the following legal bases:

  • performance of a contract or steps taken at your request before entering into a contract, for example when processing an order or responding to a request related to a potential purchase or custom artwork

  • compliance with legal obligations

  • legitimate interests, including operating, protecting, improving, and securing the Site and our services

  • consent, where required, for example in relation to certain marketing communications or certain cookie-related choices

Sharing Your Personal Information

We may share your personal information with third-party service providers who help us operate the Site and provide our services. These may include:

  • Shopify, which powers our online store

  • payment processors

  • shipping and delivery providers

  • analytics and performance providers

  • review providers used to collect and display customer reviews

  • apps that support offer-related interactions, including Offerly

  • digital delivery tools for digital products

  • return, cancellation, refund, and withdrawal request tools

  • customer communication tools, including online chat or messaging where used

  • security and fraud-prevention tools, including tools used to block or restrict access based on IP address or country

  • other service providers and apps that support specific store features and operations

We may also share your personal information where necessary to comply with applicable laws and regulations, to respond to lawful requests, or to protect our rights, property, safety, or the security of the Site.

International Transfers

Your personal information may be processed outside your country of residence, including in countries that may have different data protection laws than those in your jurisdiction. This may happen when we use service providers that operate internationally.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

For example:

  • order and transaction information may be retained for legal, tax, accounting, and record-keeping purposes

  • contact and enquiry information may be retained for as long as reasonably necessary to respond to and manage customer communications and related business records

  • certain technical, security, and analytics-related information may be retained as needed to maintain and protect the Site

Your Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that grants you similar rights, you may have the right to:

  • access your personal information

  • correct or update your personal information

  • request deletion of your personal information

  • restrict or object to certain processing

  • request a portable copy of your personal information, where applicable

If you would like to exercise any of these rights, please contact us at info@lanaguisefineart.com.

Cookies and Privacy Choices

We may use cookies and similar technologies to operate the Site, improve performance, remember preferences, support store functionality, and, where applicable, measure and improve customer experience.

Where required by law, cookie and privacy choices are managed through the privacy and consent tools made available on the Site. You can manage your cookie preferences at any time through the consent banner or settings available on the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@lanaguisefineart.com.